Responsible Service of Gambling (RSG) — SITHGAM022
Course Purpose: Nationally accredited gambling-services training delivering SITHGAM022 (Provide responsible gambling services). Re…
Course Tag: Gaming
Draw (New Application)
This course is suitable for staff who are tasked with setting up and running promotional draws for the venue. Included is information on how to set …
Managing eFloor
Suitable for gaming and cashier staff. Included is information on how to monitor a live gaming floor and troubleshoot issues quickly and effectively.
Pathways-Floor Operations
Suitable for gaming staff and includes information on the different features of the Pathway units, how to use attendant cards as well as how to troubl…
Kiosk-Floor Operations
This course is suitable for both member and gaming staff. Included is information on how to:
- Assist members at the kiosk
- Chan…
Suspect Payouts
This course is suitable for gaming staff, duty managers and managers. Included is information on how to identify and investigate transferring errors i…
TITO – Ticket in Ticket out
Suitable for managers and gaming staff, this course covers all areas relating to using Ticket In Ticket Out (TITO) in your venue. Included is informat…
eDraw
This course is suitable for staff who are tasked with running promotional draws for the venue. Included is information on how to run all of the differ…
ePay Cashier Operations
This course is suitable for cashiers. Included is information on how to open and balance a cashier shift, how to proc…
CLO Refresher
Course Purpose: Refresh Customer Liaison Officer skills for QLD gaming venues. Updates the responsibilities of the CLO including excl…
RSG Refresher Course 2022-2023
This Responsible Service of Gaming refresher is aimed at those who need to update skills or refresh their knowledge. It provides up to date informa…
Armed Robbery Training
Course Purpose: Prepare frontline venue staff to respond safely to an armed robbery. Covers prevention, behaviour during an incide…
Customer Liaison Officer
Course Purpose: Foundation training for Customer Liaison Officers in QLD gaming venues. Covers self-exclusion and venue-initiated …