Anti-Money Laundering & Counter-Terrorism Financing (AML/CTF)
Course Purpose: Practical AML/CTF training for hospitality and gaming staff. Covers your obligations under the AML/CTF Act, recogn…
Course Tag: storefront
Emotional Intelligence and Effective Communication for the Workplace
Course Purpose: Practical training on the core principles of emotional intelligence and how they enhance workplace communication. …
Conflict Management
Course Purpose: Build the skills to recognise, address and resolve workplace conflict. Designed for customer-service, hospitality and…
RSA Refresher
Course Purpose: Refresh and update RSA knowledge for QLD hospitality workers — covering the fundamentals of responsible alcohol …
RSG Refresher
Course Purpose: Refresh current responsible gambling knowledge for QLD hospitality workers, with the latest practices, signage and…
AML/CTF Refresher
Course Purpose: Refresh Anti-Money Laundering and Counter-Terrorism Financing knowledge for hospitality and gaming staff. Updates …
Fire Awareness Training
Course Purpose: General fire-safety awareness for hospitality and venue staff. Covers fire causes and classes, emergency response,…
Safe Food Handling
Course Purpose: Comprehensive food-safety training for food handlers in hospitality workplaces. Covers food safety law, Food Stand…
Responsible Service of Gambling (RSG) — SITHGAM022
Course Purpose: Nationally accredited gambling-services training delivering SITHGAM022 (Provide responsible gambling services). Re…
CLO Refresher
Course Purpose: Refresh Customer Liaison Officer skills for QLD gaming venues. Updates the responsibilities of the CLO including excl…
Responsible Service of Alcohol (RSA) — SITHFAB021
Course Purpose: Nationally accredited RSA course delivering the unit of competency SITHFAB021 (Provide responsible service of alcohol…
Basic Espresso Coffee
Course Purpose: Practical introduction to espresso coffee preparation. Covers the bean-to-cup workflow — grinding, dosing, extra…
Workplace Bullying & Sexual Harassment
Course Purpose: Foundational training on workplace bullying, sexual harassment, and vilification. Defines each behaviour, outlines…
Food Allergy & Intolerance
Course Purpose: Equip food-handling staff to identify, communicate and manage food allergens and intolerances. Covers the priority…
Customer Liaison Officer
Course Purpose: Foundation training for Customer Liaison Officers in QLD gaming venues. Covers self-exclusion and venue-initiated …