Courses

  • 1 Lesson

    Accredited Enrolment

    You need to complete this course if you are completing an accredited course - either RSA Online or RSG Online. **Please do not complete this course if you are completing the other courses you are enrolled into. ** You will be asked to provide us with your personal information to issue your statement of attainment when you successfully complete either RSA and/or RSG.
  • 5 Lessons

    Advanced Responsible Conduct of Gambling

    Mandatory ARCG Enrolment to complete prior to attending ARCG Zoom course.
  • 5 Lessons

    Advanced Responsible Conduct of Gambling – In-House

    Mandatory ARCG Enrolment to complete prior to attending Advanced Responsible Conduct of Gambling (ARCG) course.
  • 5 Lessons

    Advanced Responsible Conduct of Gambling – Tweed

    Mandatory Pre-Enrolment Course to complete prior to attending Advanced RCG course.
  • 6 Lessons

    Alerts in Real Time

    This course is suitable for managers who set up and monitor live promotions on the gaming floor. Included is information on how to:
    • Set up permissions to allow access to Real Time Alerts
    • Set up the different instant promotions available for members
    • Set up the different instant promotions available for non-carded players (visitors)
    • Run related reports
  • 19 Lessons

    AML/CTF Refresher 2024

    Refresher Course for people who have already completed the full AML/CTF course. The course covers the recent legislative changes regarding the 2024 AML/CTF Amendment Bill,…
  • 4 Lessons

    Anti-Money Laundering and Counter Terrorism Financing

    Our Anti-Money Laundering Counter Terrorism (AML CTF) online course will inform you of the understanding of money laundering and terrorism financing, AML/CTF obligations, consequences of non-compliance, types of money laundering and terrorism financing risks in a venue and the policies and procedures that should be in place.

  • 9 Lessons

    Anti-Money Laundering and Counter Terrorism Financing – Club Beenleigh

    Our Anti-Money Laundering Counter Terrorism (AML CTF) online course with custom Club Beenleigh information will inform you of the understanding of money laundering and terrorism financing, AML/CTF obligations, consequences of non-compliance, types of money laundering and terrorism financing risks at your workplace and the policies and procedures that should be in place.

  • 4 Lessons

    Anti-Money Laundering and Counter Terrorism Financing 2024

    Our Anti-Money Laundering Counter Terrorism (AML CTF) online course will inform you of the understanding of money laundering and terrorism financing, AML/CTF obligations, consequences of non-compliance, types of money laundering and terrorism financing risks in a venue and the policies and procedures that should be in place.

  • 2 Lessons

    Arc Admin

    This course is suitable for management or senior staff who determine the level of access staff members have to the Axis System. Included is information on how to set up and manage staff roles and users.
  • 10 Lessons

    Banking, Reconciliation and End of Month Reporting

    This course is suited to management and staff that perform clearances, reconciliation and end of month reporting. Included is information on how to:
    • Obtain metered clearance data
    • Perform variance checking and make required adjustments
    • Run daily and monthly banking, reconciliation, regulatory and performance reports
  • 11 Lessons

    Basic Espresso Coffee

    The Basic Espresso coffee course has been put together to give you a simple explanation of the fundamentals behind espresso coffee production, from beans to grind, to extraction and from extraction to the finished product.
  • 3 Lessons

    CLO Refresher Program

    This Customer Liaison Officer Refresher is aimed at those who need to update skills or refresh their knowledge. It provides up to date information regarding the responsibilities of the customer liaison officer for QLD hospitality workers.
  • 3 Lessons

    Customer Liaison Officer

    Gaming venues should have a Customer Liaison Officer (CLO) available during the approved gaming hours. The CLO needs to be trained in the exclusions process (self-exclusion and venue-initiated exclusion), providing gambling help services information, reporting to OLGR and knowledge of the code of practice.

  • 2 Lessons

    Draw (New Application)

    This course is suitable for staff who are tasked with setting up and  running promotional draws for the venue. Included is information on how to set up the different draws available, as well as, how to run draws and manage virtual entries. Looking for the original eDraw application? Please refer to the course called eDraw on this platform.
  • 2 Lessons

    eDraw

    This course is suitable for staff who are tasked with running promotional draws for the venue. Included is information on how to run all of the different draws available as well as how to set up and run a Registered Members Draw.
  • 9 Lessons

    ePay Cashier Operations

    This course is suitable for cashiers. Included is information on how to open and balance a cashier shift, how to process all daily transactions and basic troubleshooting. Other topics include:

    • Daily Operations and Manual Payments
    • Cheques
    • Redemptions
    • CRT troubleshooting

  • 6 Lessons

    Fire Awareness Training

    This Fire Awareness course trains hospitality staff in fire safety, emergency procedures, escape routes, alarm response, evacuation protocols, fire fighting equipment use, and assembly area…