Pre-Enrolment Assessment – Zealifi Academy Centre

Testing Your Language, Literacy, Numeracy and Digital Skills

We want to ensure you have the language, literacy, numeracy and digital skills (LLN/D) required to complete your course. The following quiz is designed to provide Zealifi with an indication of your existing language, literacy, numeracy and digital literacy skills. This will help us to determine which areas you may need additional support and assistance with.

Take time to read and answer each question. We will be in touch if your results indicate you don't meet the LLN/D standard required for the course, and we will work together to create a plan for your success or identify and provide any additional training and support needed before you can start.

Remember, this quiz helps us understand a little more about your core skills. It is not the same as the quizzes in your course.

Your name(Required)

First Last

Email(Required)

“All staff must arrive at least 10 minutes before the shift. Mobile phones should be kept on silent. Remember to sign in at the start and end of your shift.”

Q1. What must staff do when they arrive? Select one choice.(Required)

Leave straight away

Call their manager

Switch on their phone

The Australian hospitality industry encompasses a wide range of businesses that provide accommodation, food and beverage services, and related entertainment and leisure activities. It includes hotels, motels, restaurants, pubs, bars, clubs, and other establishments that cater to tourists and locals. The industry is a significant contributor to the Australian economy, employing a large workforce and contributing to overall economic growth.

Q2. From the paragraph above, what are the types of establishments that cater to tourists and locals?(Required)

List as many as you can.

A customer says: “Excuse me, I’ve been waiting for a while. Can I get some service please?”

Q3. What is the best response? Select one choice.(Required)

I'm busy. Wait your turn.

I don't know.

Ignore them and keep working.

Sorry for the wait, I will be with you shortly.

A shift starts at 3:30 pm and finishes at 9:00 pm.

Q4. How many hours long is the shift?(Required)

5 hours

5.5 hours

6 hours

6.5 hours

You notice that the floor is wet in a busy walkway.

Q5. What should you do first? Select one choice.(Required)

Ignore it

Walk away quickly

Put up a “wet floor” sign and tell someone

Tell customers to walk faster

I am comfortable with using a range of different apps like online banking, Spotify or Apple Music, streaming services or social media platforms.

Q6. For the above tasks, select the response that best describes your current abilities.(Required)

Yes, I find this easy and do it often

I am capable of doing this

I usually can do this, but sometimes find it challenging

I struggle managing this

I don't understand what this means

I am comfortable with using a computer, tablet and/or phone for work or personal use.

Q7. For the above tasks, select the response that best describes your current abilities.(Required)

Yes, I find this easy and do it often

I am capable of doing this

I usually can do this, but sometimes find it challenging

I struggle managing this

I don't understand what this means