AML/CTF Awareness & Responsibilities
This AML/CTF Awareness course provides staff and managers working in hospitality and gambling venues with an understanding of Australia’s anti-money…
Training Partner Tier: Foundation
Emotional Intelligence and Effective Communication for the Workplace
Course Purpose: Practical training on the core principles of emotional intelligence and how they enhance workplace communication. …
Conflict Management
Course Purpose: Build the skills to recognise, address and resolve workplace conflict. Designed for customer-service, hospitality and…
AML/CTF Refresher
Course Purpose: Refresh Anti-Money Laundering and Counter-Terrorism Financing knowledge for hospitality and gaming staff. Updates …
Fire Awareness Training
Course Purpose: General fire-safety awareness for hospitality and venue staff. Covers fire causes and classes, emergency response,…
RSG Refresher Course 2024-2025
This Responsible Service of Gambling refresher is aimed at those who need to update skills or refresh their knowledge. It provides up to date informat…
RSA Refresher Course 2024-2025
This Responsible Service of Alcohol refresher is aimed at those who need to update skills or refresh their knowledge in the fundamentals of respons…
Safe Food Handling
Course Purpose: Comprehensive food-safety training for food handlers in hospitality workplaces. Covers food safety law, Food Stand…
CLO Refresher
Course Purpose: Refresh Customer Liaison Officer skills for QLD gaming venues. Updates the responsibilities of the CLO including excl…
Basic Espresso Coffee
Course Purpose: Practical introduction to espresso coffee preparation. Covers the bean-to-cup workflow — grinding, dosing, extra…
Workplace Bullying & Sexual Harassment
Course Purpose: Foundational training on workplace bullying, sexual harassment, and vilification. Defines each behaviour, outlines…
Armed Robbery Training
Course Purpose: Prepare frontline venue staff to respond safely to an armed robbery. Covers prevention, behaviour during an incide…
Food Allergy & Intolerance
Course Purpose: Equip food-handling staff to identify, communicate and manage food allergens and intolerances. Covers the priority…
Customer Liaison Officer
Course Purpose: Foundation training for Customer Liaison Officers in QLD gaming venues. Covers self-exclusion and venue-initiated …