Course Purpose: Refresh Anti-Money Laundering and Counter-Terrorism Financing knowledge for hospitality and gaming staff. Updates obligations under the AML/CTF Act, recognising suspicious activity, threshold and suspicious-matter reporting, and the venue’s reporting workflow. Estimated Duration: 45–60 minutes Format: 19 lessons across 27 topics with 6 quizzes

Our Anti-Money Laundering Counter Terrorism (AML CTF) online course will inform you of the understanding of money laundering and terrorism financing, AML/CTF obligations, consequences of non-compliance, types of money laundering and terrorism financing risks in a venue and the policies and procedures that should be in place.

Course Purpose: Prepare frontline venue staff to respond safely to an armed robbery. Covers prevention, behaviour during an incident, post-incident response, and supporting staff and customers afterwards. Estimated Duration: 30–45 minutes Format: 5 lessons across 18 topics with 4 quizzes

Course Purpose: Refresh Customer Liaison Officer skills for QLD gaming venues. Updates the responsibilities of the CLO including exclusions, reporting and the responsible-gambling code of practice. Estimated Duration: 30–45 minutes Format: 3 lessons across 10 topics with a knowledge check

Course Purpose: Foundation training for Customer Liaison Officers in QLD gaming venues. Covers self-exclusion and venue-initiated exclusion, providing gambling-help information, OLGR reporting, and the responsible-gambling code of practice. Estimated Duration: 60–90 minutes Format: 3 lessons across 32 topics with 3 quizzes

Course Purpose: General fire-safety awareness for hospitality and venue staff. Covers fire causes and classes, emergency response, use of basic firefighting equipment, and evacuation responsibilities. Estimated Duration: 20–30 minutes Format: 6 lessons across 15 topics with a knowledge check

Course Purpose: Refresh current responsible gambling knowledge for QLD hospitality workers, with the latest practices, signage and harm-minimisation requirements. Estimated Duration: 60–90 minutes Format: 3 lessons across 22 topics with 2 quizzes

This Responsible Service of Gaming refresher is aimed at those who need to update skills or refresh their knowledge. It provides up to date information regarding responsible gambling practices for QLD hospitality workers.

This Responsible Service of Gaming refresher is aimed at those who need to update skills or refresh their knowledge. It provides up to date information regarding responsible gambling practices for QLD hospitality workers.