Customer Liaison Officer
Course Purpose: Foundation training for Customer Liaison Officers in QLD gaming venues. Covers self-exclusion and venue-initiated exclusion, providing gambling-help information, OLGR reporting, and the responsible-gambling code of practice. Estimated Duration: 60–90 minutes Format: 3 lessons across 32 topics with 3 quizzes
Introduction
Congratulations for being nominated by your venue to complete a (CLO) Customer Liaison Officer training course.
Under the Code of Practice, venues are to nominate a person to perform the role of a Customer Liaison Officer and to undertake three (3) key responsibilities. Namely, to:
- provide appropriate information to assist patrons with gambling-related problems
- support staff in providing assistance to those patrons
- provide assistance to staff with gambling-related problems
We will look at these three responsibilities throughout the course. Firstly, we should revisit the Code of Practice, signs of problem gambling and the odds of winning.
About Instructor
Course Includes
- 3 Lessons
- 32 Topics
- 3 Quizzes
- Course Certificate
