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Customer Liaison Officer

Essential for any CLO or Gaming Manager/Supervisor to trained you in the exclusions process, provide gambling help services information, reporting to OLGR and code of practice knowledge.

CLO Refresher

Refresh Customer Liaison Officer skills for QLD gambling venues.

Short course Food & Beverage

Safe Food Handling (Standard 3.2.2A)

Comprehensive food-safety training for food handlers in hospitality workplaces. Covers food safety law, Food Standards Code obligations including Standard 3.2.2A, contamination control, allergen awareness, cleaning and personal hygiene.

Short course Food & Beverage

Food Allergy & Intolerance

For food handlers and workers who are involved in the food preparation and food service industries to gain understanding to identify, communicate and manage food allergens and intolerances.

AML/CTF Awareness & Responsibilities - Reporting Entities (Non-Gambling)

Designed for staff and managers working in non-gambling reporting entities, this course covers the 2026 AML/CTF reforms, customer due diligence, reporting obligations, and practical compliance responsibilities.

AML/CTF Refresher

Refresh Anti-Money Laundering and Counter-Terrorism Financing knowledge for hospitality and gaming, cash handling, financial services (banks, financial advisors), virtual assets and cryptocurrencies, professional services (lawyers, accountants and real estate agents) industries.

Anti-Money Laundering & Counter-Terrorism Financing (AML/CTF)

Practical AML/CTF training for hospitality and gaming staff.

Armed Robbery Training

Prepare frontline venue staff to respond safely to an armed robbery. Covers prevention, behaviour during an incident, post-incident response, and supporting staff and customers afterwards

Short course Food & Beverage

Basic Espresso Coffee

The Basic Espresso Coffee course will give you a simple explanation of the fundamentals of espresso coffee production, from beans to grind, to extraction and serving the finished product.

Conflict Management

Build the skills to recognise, address and resolve workplace conflict.

Emotional Intelligence and Effective Communication for the Workplace

Core principles of emotional intelligence, providing with tools to manage emotions, build stronger working relationships, and communicate with clarity and empathy.

Fire Awareness Training

This Fire Awareness course trains hospitality staff in fire safety, emergency procedures, escape routes, alarm response, evacuation protocols, fire fighting equipment use, and assembly area protocols, ensuring preparedness and compliance with safety standards.

Psychosocial Safety in the Workplace

Gain an understanding of psychosocial safety, how to identify psychosocial hazards, how to manage & respond to psychosocial risks under the Work Health and Safety Act 2011 (WHS Act).

Resilience - Staying Strong Under Pressure

Gain practical tools to develop emotional resilience, recover from adversity, remain calm under stress, and build confidence in challenging situations in the workplace. It includes interactive activities, self-assessments, downloadable tools, and reflection exercises.

RSA Refresher

Refresh QLD RSA knowledge covering the fundamentals of responsible alcohol service, current obligations, and recent legislative updates.

RSG Refresher

Refresh current responsible gambling knowledge for QLD hospitality workers, with the latest practices, signage and harm-minimisation requirements.

Workplace Bullying & Sexual Harassment

Provide the understanding of workplace bullying, sexual harassment and vilification in the workplace. To promote a safe and healthy workplace that ensures everyone is treated with dignity and respect.

Workplace Health and Safety in Hospitality

Build the knowledge and confidence to work safely in hospitality. This online course covers essential WHS responsibilities, safe work practices, hazard awareness, and how to contribute to a safe workplace.