Course Purpose: Practical introduction to espresso coffee preparation. Covers the bean-to-cup workflow — grinding, dosing, extraction, milk texturing and finishing — for cafe and venue staff new to the espresso machine. Estimated Duration: 30–45 minutes Format: 11 lessons with 4 quizzes

Course Purpose: Refresh Customer Liaison Officer skills for QLD gaming venues. Updates the responsibilities of the CLO including exclusions, reporting and the responsible-gambling code of practice. Estimated Duration: 30–45 minutes Format: 3 lessons across 10 topics with a knowledge check

This AML/CTF Awareness course provides staff and managers working in hospitality and gambling venues with an understanding of Australia’s anti-money laundering and counter-terrorism financing obligations. Learners will explore ML/TF risks, Customer Due Diligence (CDD), reporting obligations, record keeping, and the importance of a strong AML/CTF compliance culture.

Course Purpose: Build the skills to recognise, address and resolve workplace conflict. Designed for customer-service, hospitality and team-based roles; covers conflict triggers, resolution strategies, communication techniques, and professional conduct. Estimated Duration: 45–60 minutes Format: 7 lessons across 19 topics with 4 quizzes

Course Purpose: Foundation training for Customer Liaison Officers in QLD gaming venues. Covers self-exclusion and venue-initiated exclusion, providing gambling-help information, OLGR reporting, and the responsible-gambling code of practice. Estimated Duration: 60–90 minutes Format: 3 lessons across 32 topics with 3 quizzes

Course Purpose: Practical training on the core principles of emotional intelligence and how they enhance workplace communication. Suitable for all staff — frontline through senior management — with tools to recognise and manage emotions, build stronger working relationships, and communicate with clarity and empathy. Estimated Duration: 45–60 minutes Format: 8 lessons across 19 topics with 5 quizzes

Course Purpose: General fire-safety awareness for hospitality and venue staff. Covers fire causes and classes, emergency response, use of basic firefighting equipment, and evacuation responsibilities. Estimated Duration: 20–30 minutes Format: 6 lessons across 15 topics with a knowledge check

Course Purpose: Equip food-handling staff to identify, communicate and manage food allergens and intolerances. Covers the priority allergens, cross-contact prevention, customer communication, and Food Standards Code obligations. Estimated Duration: 30–45 minutes Format: 13 short lessons with a final knowledge check